Communication and Interpersonal Skills - Yogyakarta

Offering Training
Communication and Interpersonal Skills
DESCRIPTION
Berurusan dengan orang lain terkadang bisa jauh lebih rumit daripada masalah teknis yang paling canggih atau dilema bisnis. Tetapi dengan masalah dan dilema seperti itu, ada teknik efektif yang dapat Anda gunakan untuk mengatur hubungan kerja agar lebih berhasil. Kita semua tergantung pada orang lain untuk sukses. Namun berapa banyak dari kita yang benar-benar dapat mengklaim unggul dalam hubungan kerja kita dengan orang lain?                                                                                                      Training ini secara khusus untuk mengajarkan keterampilan interpersonal yang menyebabkan lebih efektif, lebih memuaskan, hubungan yang lebih menguntungkan dengan orang di sekitar Anda.
WHO SHOULD ATTEND
Training ini sesuai untuk semua staff dalam perusahaan atau organisasi
SUMMARY OUTLINE
Living in your world ·         How and why people build different maps of the world ·         How people’s maps define their feelings and behaviour ·         How people delete, distort and generalise information to reinforce their map ·         Essential theories of reward and motivation ·         To influence others, start by looking at yourself! Living in other people’s worlds ·         Separating personality and behaviour ·         Recognising behaviours in others ·         How a person is ‘made up’ – beliefs, values, attitudes and behaviours ·         Influence and control – the nature of empowerment ·         Working towards a win-win ·         The platinum rule – do unto others as they would have done unto themselves! Living in the same world ·         Interdependence and working together effectively ·         Managing expectations ·         Understanding people’s needs ·         Understanding teams ·         Clarifying goals and managing performance ·         How people work when things are going well and how they change in adversity ·         People’s strengths are recognised and valued because their motives are understood – by themselves and by others First encounters ·         Ten pointers to help you create a good first impression and establish rapport When worlds collide  ·         Understanding what is not said as well as what is said ·         How emotion interacts with logic ·         A conversational strategy for managing conflict ·         How to retain personal confidence during conflict ·         How to focus on what can be agreed on ·         Setting small achievable targets, patience, and retaining the longer term view ·         Manage conflict to create positive results and restore the self-esteem of the parties involved ·         Strength Deployment Inventory Close encounters ·         Listening – Verbal and non-verbal listening skills – Techniques for effective listening – Reflective listening – Interpretive listening – Supportive listening – Probing listening – Evaluative listening ·         Talking – Build on the other person’s ideas – Avoid seeking to score points or make judgments – Seek opinions and ideas – Build on the other person’s experience ·         Watching – The importance of body language – Understanding what is not being said – Reading body language – Examples of body language – Using body language to influence others
COURSE METHOD	Coordinator Team
v  Presentation v  Discuss v  Case Study v  Evaluation v  Simulation	Irfan Riza,SE,M.Sc,MA(CM) Certified Mediator and Senior Consultant in Conflict Tranformation,CSR based on ISO 26000, Social Audit,Goverment Relation,Community Building and Development
TIME & VENUE	COURSE FEE
Hotel Jentra,Hotel Dafam,Malioboro Yogyakarta 12 - 14 Februari 2014 12 – 14 Maret 2014 9 – 11 April 2014 12 – 14 Mei 2014 2 –  4 Juli 2014 11 – 13 Agustus 2014 22 – 24 September 2014 15 – 17 Oktober 2014 17 – 19 Desember 2014 3 days 08 am – 04 pm	IDR 5.800.000,- Per participant non residential at Yogyakarta Disc 10% untuk 3 orang pendaftaran dari perusahaan yang sama. Course fees can be transferred to the following account number : CV JP CONSULTANT : MANDIRI Bank Yogyakarta Branch Acc. No.  1370007857077
FACILITY	INFORMATION AND REGISTRATION
¨  Module / Handout ¨  Certificate ¨  Souvenir ¨  Training Kit	JP Consultant Kalibayem No. 436 Ngestiharjo Kasihan Bantul Yogyakarta Phone        :  02743326339 Email        :jpconsultantyogyakarta@yahoo.com Web          : www.cvjpconsultant.com Contact     : Tina     (085741853818)                     Damiri (083867388077)